JOB TITLE: Registrar LOCATION: Ealing, West London W5 2HL, full time office based PAY RATE: 19.50 per hour PAYE START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week IR35 STATUS: Inside

Role purpose:

To provide the statutory registration service for births, still births deaths, civil partnerships and marriages including conducting marriage ceremonies, and all other associated duties within the Borough. To conduct citizenship ceremonies and nationality services in accordance with the statutory and non-statutory requirements and participate in the delivery of the other services such as naming ceremonies, partnership (same sex) ceremonies, reaffirmation of wedding vows and civic funerals, change of name , will writing & other miscellaneous services . To complete all administrative duties in line with all services offered.

Duties:

• To provide an efficient and effective registration service for marriages in any venue specified by the Council. In addition, the postholder is expected to register or conduct deathbed marriages.
• To provide an efficient and effective registration service for births, deaths, notice of marriage and other services such as naming ceremonies, partnership (same sex) ceremonies, and reaffirmation of wedding vows, and to ensure that the registration acts and regulations are uniformly and accurately applied at all times, anywhere in the borough namely:

1. Interviewing death and birth informants
2. To secure the registration of each event manually and electronically
3. To issue associated documentation in a timely manner

• To arrange and conduct citizenship ceremonies.
• To collect, record and bank cash or other payments in accordance with General Register Office and Council Procedures, and ensure customers are issued with an appropriate receipt and are advised of any relevant information.
• To ensure all documentation, correspondence and information is recorded accurately and filed in the correct place in line with policies and procedures.
• To liaise verbally and in writing with customers to arrange key life events and access to all registration services.
• To co-ordinate monitor and maintain an electronic booking system.
• To prepare and issue replacement certificates as per customer request.
• Ensure that all customer contacts (input, feedback, complaints) are responded to and dealt with within defined standards and that satisfactory conclusions are reached.

Knowledge, skills & experience:

• Ability to use sound judgement to make effective decisions to meet service delivery.
• Ability to resolve complex problems in line with legislative and customer service requirements.
• Ability to write clear and concise letters, email and other written communications to stakeholders and service users.
• Ability to work to deadlines and agreed performance targets.
• Proven knowledge and understanding of legislation, regulations and guidance relating to the Registration and Nationality services.
• Demonstrate an awareness of how grief may affect the behaviours of customers and customer interaction.
• Demonstrate welcoming hospitality to wedding parties and paying particular attention to the smaller details which make the event special and memorable.
• Experience of working in a customer-facing and office environment.
• Proficient with a wide range of IT packages especially MS Office.
• Proficient CRM or an online diary system (Desirable).
• Experience of working within a Register Office or similar legislative environment (Desirable).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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