Monday-Friday 8am-5pmOffice Based Based in Ealing Must have social housing planning or scheduling experience

Main Duties:

• To ensure all daily tasks completed to achieve the contract requirements
• Monitor tasks issued and manage accordingly
• Help to prepare any management reports as required
• Ensure all inboxes are monitored and emails are responded to within a maximum of 24 hours
• To control the operational resource within a determined area, ensuring that they are fully productive and utilised in the most effective manner
• Prioritise FRA and EICR works by KPI status, trade, and location to ensure the most commercial delivery model is utilised
• To organise FRA ad EICR appointments ensuring optimal use of operative teams resources using bespoke capacity; ensuring most efficient geographic allocation of works.
• Work with the operatives to ensure that they fully utilise the mobile working system to provide timely and accurate progress planning information.
• To be able to monitor a jobs status throughout the day, ensuring that overdue orders are challenged and updated.
• To liaise with customers, client and operatives ensuring they are fully informed of any operational changes required in order to complete the requested repair
• Ensure that all FRA and EICR activity information is fully entered onto the computer system in a timely and accurate manner
• To assist with arranging pre and post inspections for the Supervisors and record the results
• To provide administrative support for the service as required.