Client

Local Authority in Ealing

Job Title

Housing Compliants Admin Support Officer

Pay Rate

18.04 an hour PAYE

Hours

35 hours Mon to Fri (09:00:AM - 05:00:PM)

Duration

3 Month Contract

Location

This will be a hybrid role working 2-3 days in the office(Perceval House,Ealing).

Description

Your primary duties are to: Acknowledge and respond to customer complaints within the agreed service level agreements Investigate and resolve customer complaints promptly and proactively, ensuring the written response addresses all of the issues raised Communicate with customers over the phone, email and our customer portal Liaise with key stakeholders to progress the customer complaints If appropriate, calculate redress and compensation in line with the enact policies Maintain databases and spreadsheetsCandidates with letter writing experience and working knowledge of the repairs modules in Open Housing Management System (OHMS) will be at a distinct advantage.

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