Quality Assurance Manager Operations - Technical Contract: Full Time Salary: £40,000 - £45,000 per annum Contracted Hours: 40

Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury's to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK.

• Ensure compliance with BRCGS standards
• Ensure compliance with customers standards as well as the customer's COP
• Internal Auditing management
• Non-conformances management
• Developing and maintaining a robust auditing program to include GMP, glass, wood and other physical audits
• Conducting daily QA checks, assessing raw materials specifications, management of technical runner
• Providing training for new starters
• Lead investigation and root cause analysis for all non-conformances and customer complaints
• Link with customer-facing teams and provide support to these teams
• Main contact for pest control and chemical supplier

To support the Head of Technical by ensuring site compliance to the quality manual and enforcing GMP practices in the manufacturing and warehouse units

This is a hands-on position.

Key Performance Indicators (KPIs)

• Maintain current level of BRC accreditation
• Second party audits results
• Customer complaints root cause analysisPrevious experience in a similar role within a High Care environment
• Experience in managing a team is a plus
• Excellent communication skills, including verbal and written English
• Drive, energy and enthusiasm
• Pragmatic and hands-on approach to the position

We're proud to offer:

• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 50 major retail partners
• 3700 locations globally From Hawaii to Aberdeen

Our Val